A recent survey provided some interesting insight into where businesses feel they need to improve I.T., even if they're unsure how to deliver it. CFOs surveyed said that process automation, IT systems and the hybrid operational models were the biggest future challenges. A shortage of skilled professionals, economic uncertainty and increasing regulation were the biggest risks to success. It was felt that "tried and tested" ways of working, despite access to better technology, often held businesses back where IT remained an expensive overhead, not creating value, often stuck in a break / fix mode of delivery.

In other words, the culture of using data and technology under the umbrella "we've always done it like that" meant that the benefits of change to enable value creation were not achieved from improvements to IT delivery.